Quelle: Lee 1998a Seite(n): 19, 20, Zeilen: 19: right col, 41 ff.; 20: center col., 15 ff.; right col.: 1 ff.
Another way to negotiate is via Email. Electronic negotiation through Email can be an information rich medium through which people can negotiate not just only price but also other aspects such as subscription terms. Electronic negotiation can be further automated with Intelligent Negotiation Support Systems, which understand Email messages and negotiate with the customer using case based reasoning. The main problem of email negotiation is the integrity of a contract due to the lack of trust between two relevant parties, and the lack of structure of the negotiation process (Lee 1998a).
Electronic negotiation through e-mail proves that e-mail can be an information rich medium through which people can negotiate not just price but other complex items such as subscription terms. Electronic negotiation can be automated by implementing the Intelligent NSS which understands e-mail messages and negotiate with the customer using case-based reasoning.
The core of the problem is the lack of trust between two relevant parties.
Source is given. Quotation marks would have been approriate as the longest portion of text copied literally is 13 words long.