Installing Information technology involves much greater expense than just buying the hardware and software. Extensive human resources and business process redesign is required to support an IT System before it can be productive to use. Very often, the most costly elements of such support are not technological but [organizational. This fact has far reaching implications for the ways that information technology investments should be managed (Strassmann 1985: 79).]
Strassmann, P.A. 1985, Information Payoff: Transformation of Work in the electronic age, Free Press, New York.
Installing information technology in the office environment involves a much greater expense than just buying a workstation to be placed on a desk. Extensive resources are required to support an electronic workstation before it can be put to productive use. The most costly elements of such support are not technological but organizational. This fact has far-reaching implications for the ways that information-technology investments should be managed.
The source is given, but no quotation marks are used, although the text is mainly copied word-for-word.